Delete Your Account and Data

Last updated: 11 July 2026

GeoChopper is a geography game created and operated by SynapSys Software. This page explains how to request deletion of your GeoChopper account and the data associated with it. It applies to the GeoChopper app on Google Play and the App Store.

In short. Email us and we will delete your GeoChopper account and your game data. You can also ask us to delete only part of your data and keep your account. There is no cost, and we complete verified requests within 30 days.

How to request deletion
What we delete
What we may keep, and for how long
Deleting only some of your data
Contact

1. How to request deletion

To request deletion of your account and associated data, follow these steps:

Send an email to info@synapsys-software.com with the subject line "Delete my GeoChopper account".
In the message, tell us your in-game display name (the name shown on the leaderboards) so we can find your account. If you signed in with Google or Apple, sending the request from that same account also helps us match it.
Send the email from an address you control so we can confirm the request is really from you. If your display name is a common one, we may ask one follow-up question to make sure we delete the right account before we remove anything.

We will confirm when your request is complete. Verified requests are completed within 30 days.

2. What we delete

When you ask us to delete your account, we delete the personal data we hold about you, including:

Your authentication account (your anonymous, Google, or Apple sign-in identity).
Your game profile and progress: display name, scores, Flight XP, pilot rank and level, streaks, achievements, mastery per map, missions played, and cosmetic items owned.
Your in-app settings and preferences.
Your entries on the leaderboards.
Your push notification token, if you enabled notifications.
Any support messages you sent us that are linked to your account.
Our own records of your in-app purchases (your receipts stay with the store, see below).

3. What we may keep, and for how long

In a few cases we are required to keep limited records, or the data can no longer identify you. These are the exceptions to deletion:

Your purchases are held by the store, not by us. Google Play and the App Store are the seller for in-app purchases and keep the payment and receipt records. We never receive your card details, and we delete our own records of your purchases when we delete your account. If you reinstall the app you can restore items you bought through the App Store or Google Play at any time.
Records needed to prevent fraud or abuse, or to resolve disputes. Kept only as long as necessary for that purpose, then deleted.
Aggregated or anonymized analytics. Data that has already been stripped of anything that could identify you may be retained to understand and improve the game.
Encrypted backups. Residual copies of your data in routine backups are purged on our normal backup cycle, within 90 days of deletion.

4. Deleting only some of your data

You do not have to delete your whole account to remove data. If you would like to keep playing but remove specific information, email us at the address above and tell us what you would like removed. For example, you can ask us to remove your name and scores from the public leaderboards while keeping your progress on your device. We will confirm what was removed.

5. Contact

Questions about deleting your account or data? Contact SynapSys Software at info@synapsys-software.com. For more detail on how we handle your information, see our Privacy Policy.